What is the role of a hotel manager?

Best Answer

Position : General Manager


• Overall responsibility for the operations of the Hotel


• Analyze company operations to pinpoint opportunities and areas that need to be reorganized, downsized, or eliminated


• Allocate funds to departments and approve expenditures based on budgetary guidelines


• Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations


• Supervise Hotel's staff


• Manage the Hotel to achieve the set financial target


• Meet and Greet guests


• Establish and maintain cordial relationships with hotel members


• Responsible for preparing budgets, marketing strategies and setting targets for the Hotel


• Prepare and submit reports to the Management Committee of the Hotel


• Live on Hotel's premises and be on call 24 hours a day to resolve problems or emergencies


• Review and analyze expenditure, financial, and operations reports to determine requirements for increasing profits, such as need for increase in subscription


• Recommend capital expenditures for acquisition of new equipment, which would increase efficiency and services


• Approve requisitions for equipment, materials, and supplies within limits of the budget


• Direct investigations into causes of customer complaints and report to Management Committee, if necessary


• Negotiate contracts with equipment and materials suppliers


• Act as representative before government commissions or regulatory bodies during the review of policies or procedures


• Recruit and monitor staff


• Conduct performance appraisal/review for staff members under your supervision


• Meet with all managers to review/discuss their staff members' performance appraisals


• Meet regularly with department heads to keep informed, offer direction, plan and coordinate


• Responsible for informing new members of the Hotel's rules and regulations


• Responsible for the administration of the Hotel's sporting and gaming facilities and activities


• Responsible for the overall management of the operations of the Hotel


• Any other duties assigned